When funds are posted to your account, in line with regulatory requirements, the regulated payment and/or e-money institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [e-money/payment] institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [e-money/payments partners] at a particular point in time, please do not hesitate to contact us.

For funds held with a credit institution (a bank), the bank may be a member of a Depositor Compensation Scheme. The Scheme provides a level of coverage, which generally extends to €100,000 (or equivalent) for each depositor in the event that a bank becomes insolvent and therefore is unable to honour its obligations towards such depositors.