Question 1

What setup is required for RequestPay?

Accepted Answer

The setup for Request Pay is simple and only needs to be done once for the product to run smoothly.

Set up deposit sources to exclude transfers from your own bank accounts.
Configure matching criteria—select the percentage match for payment reference, received amount, and sender name. This allows the receivables product to automatically match the received payment with the issued invoice or payment request. Remember, if it’s not automatically matched, you can still choose from the possible matches.
Select whether you want a second approver for payment requests.
Customise your logo and colours for the emails with payment requests sent to customers. This can be done in Settings.

Question 2

What information do I need for deposit sources?

Accepted Answer

To set up deposit sources, you will need the Account Holder’s Name, IBAN or account number, Bank Name, and a Bank Statement no older than 3 months. Our compliance team will verify the information and approve it.

Question 3

Where can I update my logo and colours for emails sent to customers?

Accepted Answer

You can update them under Settings > Business Config.

Question 4

How can I create a new customer?

Accepted Answer

You can add a new customer either directly from the Request Payment screen or by clicking on the Customers button.

Question 5

How do I edit the matching payment configuration?

Accepted Answer

In Request Pay, go to 'Config' and click on 'Edit Config.' Here, you can select the percentage you want for the reference, payment, and sender name to match with the invoice for the automatic match to happen.

Question 6

Can I set up additional approvals on payment requests?

Accepted Answer

In Request Pay, go to 'Config' and click on 'Edit Config.' Under 'Automated Request Pay Approvals,' you can toggle to turn on a second approval for payment requests created through API/Accounting, manually, or both.

Question 7

How can I set up recurring payment requests?

Accepted Answer

Recurring payments can be set up directly from the Payment Request screen. Go to Request Pay and click on 'Request.' At the bottom, you will see a toggle labeled 'Set up Recurring Config.' If turned on, you can set up details like frequency, start date, and end date.

Question 8

What happens after the payment request is sent to the customer?

Accepted Answer

Once the payment request is sent, the customer will receive an email with a button labeled 'View Payments.' This will take them to the Payee Dashboard, where they can view all their invoices and proceed to pay. To pay, they will need to connect to their bank.

Question 9

What happens once the customer pays the invoice?

Accepted Answer

Once the customer pays the invoice, Fyorin will try to match the payment with the invoice based on the reference, sender’s name, and the amount. If we find an exact match, we will automatically match it. If not, we will provide possible matches.

Question 10

What if the payment is not automatically matched to the invoice?

Accepted Answer

If the payment is not automatically matched, Fyorin will provide possible matches. You can click on the payment request, select from the possible matches, and choose the correct one to complete the payment request.

Product FAQs

RequestPay

Accounts Receivable

Payables

Cards

International payments